This article helps you resolve Bluetooth connection issues with your GLO speaker.
Check range and environment
- Make sure your phone or device is within 10 meters (approximately 33 feet) of the speaker with no walls or large objects between them.
- Move away from other wireless devices, routers, and microwaves, which can cause interference.
Forget and re-pair
- On your phone, go to Bluetooth settings and find "HUMM GLO" in the list of paired devices.
- Select the option to forget or remove the device.
- Press the Bluetooth button on your GLO speaker once to return it to pairing mode.
- Re-pair your phone to GLO as if it were the first time. See Pair GLO with your device for instructions.
Try another device
- Test the speaker with a different phone or device. If it connects successfully, the issue is with the original device rather than the speaker.
Factory reset
- If re-pairing does not help, perform a factory reset. Hold the Power button and the Volume - button together for more than 3 seconds until you hear the reset tone. See How to factory reset for full details.
- After the reset, try pairing again from scratch.
If these steps do not resolve the issue, please contact us through the contact form and our support team will assist you.