No sound or audio cutting out

If your GLO speaker produces no sound or audio is intermittent, follow these steps.

Volume and output checks

1. Check that the volume on your GLO speaker is turned up. Press Volume + several times.
2. Check that the volume on your phone or source device is also turned up and not muted.
3. Confirm that your phone is playing audio to GLO and not to another output such as headphones or another Bluetooth device.

Reconnect the Bluetooth connection

1. Press the Bluetooth button on GLO once to disconnect, then reconnect your phone to GLO via Bluetooth settings. See Pair GLO with your device for instructions.

Distance and interference

1. Move your phone closer to the speaker. Stay within 10 meters (approximately 33 feet) with clear line of sight where possible.
2. Move away from other wireless devices, Wi-Fi routers, or appliances that may cause interference.

Test another audio source

1. Try playing audio from a different app or a different device to rule out a problem with the source.
2. If another device connects and plays audio without issue, the problem is likely with the original device or app.

If these steps do not resolve the issue, please contact us through the contact form and our support team will assist you.