If your GLO speaker does not respond when you press the Power button, follow these steps in order.
- Charge the speaker. Connect your GLO to a 5V/2A USB-C power source using the included cable. Look for the solid red charge light near the USB-C port, which confirms it is receiving power. Let it charge for at least 15 minutes, then press the Power button once to try turning it on.
- If the speaker still does not respond, let it charge for a full hour before trying again. A fully depleted battery may take longer to recover.
- Perform a factory reset. With the speaker connected to power, hold the Power button and the Volume - button together for more than 3 seconds. You will hear a tone followed by the speaker powering off. Then press the Power button once to turn it back on.
- If none of the above steps work, see How to factory reset for more detail, or contact support.
If these steps do not resolve the issue, please contact us through the contact form and our support team will assist you.