If your GLO speaker is not charging, follow these steps to identify and resolve the issue.
- Check the cable. Use the USB-C to USB-C cable included with your GLO, or another known-working USB-C cable. Try a different cable if you have one available.
- Check the power source. Plug the cable into a different USB-C port or adapter rated at 5V/2A. Avoid using low-power ports such as those on older computers or USB hubs that do not supply enough current.
- Inspect and dry the USB-C port. Look into the USB-C port for debris or moisture. If the port is wet, shake out any excess water and allow GLO to dry completely before attempting to charge again. Do not charge a wet speaker.
- Check the environment temperature. GLO may not charge properly in very cold or very hot conditions. Move the speaker to a room-temperature environment and wait 30 minutes before trying again.
- Confirm the charge light. When charging is working, the small red light near the USB-C port should be solid, not blinking. Blinking means the battery is critically low; leave it connected for at least 15 minutes to recover.
If these steps do not resolve the issue, please contact us through the contact form and our support team will assist you.