If something went wrong with your delivery, here is what to do for each case. There is no shipping protection to purchase, and each case is resolved individually.
Damaged on arrival
Contact us within 48 hours of delivery. Include your order number and photos of the item and the packaging.
Lost or delayed
Contact us with your order number. We will work with the carrier to locate your package.
Shows delivered but not received
If tracking shows the order as delivered but you did not receive it, contact us with your order number.
Still need help? Contact us through the contact form. We respond within 48 business hours.